Shipping policy

Thank you for shopping with WAN SUM CHEUNG. Specializing in premium household and catering tableware, our brand prioritizes secure packaging and reliable global logistics services. We aim to deliver every tableware order with precise order verification, full product protection, and consistent shipping timelines to satisfy every customer’s shopping experience.

1. Order Processing Time

All confirmed tableware orders will go through internal verification, fragile-proof packaging and formal dispatching preparation within 1-3 business days after order confirmation, excluding weekends and official public holidays. During peak promotional seasons and high order influx periods, standard processing cycles may be slightly prolonged. Customers will receive formal notifications in a timely manner if notable shipping delays occur.

2. Shipping Rates and Delivery Estimates

Logistics and shipping fees for all tableware purchases are automatically calculated and clearly presented on the checkout page prior to payment completion, ensuring full cost transparency for every transaction.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations are approximate reference values. Actual parcel arrival times may fluctuate due to courier operational delays, customs clearance reviews, adverse weather conditions, cross-border logistical limitations and regional holiday arrangements of destination territories.

3. Shipment Confirmation and Order Tracking

Once your tableware order is fully processed and dispatched from our warehouse, you will receive an automated shipment confirmation email attached with exclusive parcel tracking credentials.
Relevant tracking data and real-time logistics status will typically be activated and accessible for online self-check within 24-48 hours after the shipping carrier completes parcel pickup and system synchronization.

4. Address Liability & Parcel Exception Handling

Customers are required to thoroughly verify and confirm the accuracy and completeness of their shipping address during checkout to prevent misdelivery, parcel return or loss. WAN SUM CHEUNG assumes no legal liability for delivery errors caused by incorrect or incomplete address information provided by customers. Any shipments returned due to address mismatches will be subject to additional reshipping fees borne solely by the buyer.
If your parcel is confirmed lost during international transit, please contact our customer service team within 7 days of your scheduled delivery date to initiate a logistics investigation. For tableware items arriving with breakage, scratches or packaging damage upon receipt, please submit a support request within 48 hours of delivery with clear photos of defective products and original packaging. Our team will review the case and provide effective solutions promptly.

5. Tableware Maintenance and Usage Disclaimer

Every tableware product is equipped with tailored maintenance guidelines covering scientific cleaning, daily use and storage standards. All tableware items must be used and maintained in accordance with official instructions. WAN SUM CHEUNG is exempt from liability for product breakage, corrosion, deformation or surface damage caused by improper cleaning, high-temperature disinfection, unauthorized modification or incorrect manual use.

6. International Shipping and Customs Terms

Cross-border shipping of tableware products may incur import duties, customs tariffs and additional clearance fees stipulated by local authorities of destination countries. All such supplementary charges are the exclusive responsibility of customers and are not included in product base prices or standard shipping fees.

7. Contact Information

For any inquiries or clarification regarding this Shipping Policy and your order logistics progress, please connect with our dedicated support team via the official details below:
Trade Name: WAN SUM CHEUNG
Phone number: +852 2376 1335
Email: contact@veltravio.shop
Physical address: 33 Canton Road, Tsim Sha Tsui, KL, Hong Kong SAR China